Right of withdrawal
Consumer right of withdrawal for online purchases.
The consumer customer (as defined in Article 3 of the Consumer Code – Legislative Decree 206/05) may withdraw from the sale for any reason, without explanation and without penalty, according to the methods and timeframes set forth in Articles 64 and 65 of the Consumer Code.
For the pre-order items For orders where payment of a confirmation deposit is required at the time of ordering, the rules for non-compliance with a confirmation deposit (art. 1385 of the Civil Code) apply.
The confirmation deposit will then be retained and any amount paid in excess of the deposit will be refunded.
Return Policy:
The customer is required to inform, within 5 days of receiving the goods, AlgoNatural (Andes Sas company of Marisol Cifuentes & C) of the intention to return the goods.
In any case the communication must take place prior to the possible sending of the goods themselves, sending which may be carried out with the prior written consent of AlgoNatural.
The communication must be transmitted, through the web procedure or email to info@algonatural.it, within 5 days of receipt
Returned items must be received by the company no later than 14 calendar days after the order.
Furthermore
- items must be perfectly clean, preserved and folded;
- the packaging must be the original, intact, complete with labels, cards and barcode;
- the items must not have been used or washed;
- to ensure everyone's safety, underwear, if it needs to be tried on, must be worn over another garment;
- In any case, the items must be returned in perfect condition, ready to be put on sale again.
The notice of withdrawal must specify the intention to withdraw from the purchase, attaching a copy of the relevant proof of purchase.
The Customer who exercises the right of withdrawal is entitled to a refund of the amount paid at the time of purchase, minus handling and collection costs, as indicated below. AlgoNatural will refund the Customer within 30 days of receiving the goods, after verifying their condition.
The non-refundable expenses are those for the collection and management of the product return, that are equal at 10% of the order value, with a minimum of 12,00 €
Management costs
- they are reduced by €4 in the event that the initial shipment of the order was paid for by the customer;
- they have increased by €4 for collections in the islands (Sardinia, Sicily, Venice,…);
- they increased by €1 for each returned item that was discounted at the time of purchase.
In any case, the items must comply with the conditions indicated above. (perfectly preserved, clean, unused, with intact packaging, ...) otherwise AlgoNatural will NOT provide a refund and will inform the customer that the products remain available for collection at his/her expense at the company warehouse.
The customer must collect them within 7 days of notification; After this period, the customer will be deemed to waive any right to the returned items.
REPLACEMENT
For non-discounted items only, as an alternative to the return, The customer can request, at no charge, an exchange for the same item in another size or for another item of equal or greater value.
AlgoNatural will provide free upon sending the new item and collecting the incorrect one upon payment of any difference.
Bargain products – EVERYTHING SOLD OUT
On products from the EVERYTHING SALE series (with discounts starting from 40%) The return or replacement will incur a charge for handling and shipping costs (€12 for the return and €10 for the replacement) which, in any case, must be requested within 3 days of the goods arriving.
